Fort Gordon Appointment Line - Eisenhower Army Medical Center at Fort Gordon will observe a training day and adjust operations in honor of Labor Day.
Spokesman Scott Speaks said for Friday's training day, the family clinic and community care clinic will be open with a limited number of virtual (phone) appointments available. The Internal Medicine Clinic will be open from 8 a.m. to noon, and the Connelly Clinic will be open from 7 a.m. at noon There will be no sick calls.
Fort Gordon Appointment Line
In addition, the hours of operation of the PX and hospital pharmacy services will be adjusted on Fridays to 9:00 a.m. to 3:00 p.m. and 11 a.m. to 4 p.m. respectively.
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On Monday, September 7, all patient-centered medical homes including the Connelly Clinic, ILI Clinic, ancillary services and pharmacies will be closed for the federal holiday. The hospital is still open 24 hours a day, seven days a week for emergency services and clinical care.
This Friday, Saturday and Sunday, the flu clinic, located in the patient parking lot outside the family doctor's clinic, is open from 8 a.m. at 11 a.m.
The appointment hotline will be closed for the federal Labor holiday, but appointments can be scheduled or canceled 24 hours a day, seven days a week at TRICAREonline.com.
People with medical problems that do not require emergency care can contact their primary care provider through the secure message center, accessed through the TRICARE Online patient portal or by calling the Nurse Advice Line at 1-800-874-2273, option 1 .FORT GORDON. , Ga. (February 28, 2017) - Eisenhower Medical Center typically handles nearly half a million health care appointments each year. Last year, more than 28,000 appointments were missed, skipped or patients simply didn't show up to keep them, said Toni Cosby, chief, Clinical Business Operations in the hospital's Division of Managed Care.
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"We definitely could use those dollars to hire more providers or buy new equipment to better serve our beneficiaries," Cosby said. "We experience more 'no shows' in the clinical areas that treat the most patients: Family Medicine, Behavioral Health and Physical Therapy."
Physical therapy appointments have a high number of "no-shows" because patients start feeling better after a few treatments, then cancel their originally scheduled appointments.
"All missed appointments count towards EAMC results, but the cost is more than money," he said. "Every missed appointment means someone else loses an opportunity to have an appointment. The result is that providers and clinical staff lose valuable patient-provider time."
EAMC patients receive a reminder 48 hours prior to their scheduled appointment and have the opportunity to cancel at that time. The majority of canceled appointments are rescheduled, and unlike "no shows," they don't count toward the bottom line.
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"Our mission is to provide 'consistent, high-quality, comprehensive, accessible and safe health care while promoting the well-being of our community,'" said Col. Michael A. Weber, EAMC's commanding officer. “But we are still financially responsible to the American taxpayer.
Sometimes conflict occurs in the end, but it is always better to contact the clinic directly, visit www.tricareonline.com or call 1-706-787-7300.
"By rescheduling an appointment instead of just skipping it," Weber said, "you're making appointments available to your friends, family members and other service members, and you're helping EAMC maintain its commitment to Five-Star Health To care."
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